khae88 Privacy Policy
How your personal information is collected, used, and kept secure — the complete khae88 privacy policy is described in detail here.
01. Introduction
khae88 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy document explains how khae88 collects your personal information, how it is used, and how it is kept secure.
Please read this privacy policy carefully and in full before using this site. By registering with khae88 or using the site, you are agreeing to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
02. What Information We Collect
khae88 collects various types of personal information as needed to provide its services. This information comes primarily from two sources — what you provide directly, and what is collected automatically while you use the site.
Information you provide directly
The information you give us at registration includes:
- Full name and date of birth
- Email address
- Mobile number
- National ID information (for age verification)
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
Information collected automatically
What we collect automatically while you use the site:
- IP address and device type
- Browser and operating system information
- Login time and date
- Gaming history and transaction records
- Cookie and session data
Identity verification information
To ensure financial security and responsible gaming, we may collect documents required for age and identity verification.
Communication information
If you seek support via live chat or email, a record of that conversation is stored in our system and is used to improve the quality of our service.
03. How Information Is Used
khae88 uses collected information only for the following legitimate purposes. We never sell your information to third parties without your consent.
- Account management: To complete the registration process, verify your identity, and maintain the security of your account.
- Financial transaction processing: To correctly process deposit and withdrawal requests — via bKash, Nagad, Rocket, and Upay.
- Customer support: To resolve your issues quickly through live chat and email.
- Service improvement: To improve platform performance and add new games and features.
- Fraud prevention: To detect and prevent illegal activity and to ensure platform security.
- Responsible gaming: To monitor user gaming behaviour, identify signs of problematic gambling, and provide the necessary support.
- Promotional communications: To send bonus offers and promotional information — but only with your consent.
04. Who Information Is Shared With
khae88 may share certain information with third parties only in the following limited circumstances and under strict confidentiality agreements.
Payment processors
Only the information necessary to complete a transaction is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
Game software providers
The minimum information required to operate games is shared with providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe.
Legal obligations
Providing information in response to a valid order from a court or law enforcement agency is our legal responsibility.
Fraud prevention agencies
Limited information may be shared with specialist security and fraud prevention service providers to prevent illegal activity.
Outside of the cases listed above, khae88 does not share your personal information with any other party and never sells your information.
05. Cookie Policy
The khae88 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help improve how the site functions.
The types of cookies we use:
- Essential cookies: These cookies are essential for maintaining login sessions and ensuring the basic functionality of the site.
- Performance cookies: Used to analyse which parts of the site are used most and to improve the quality of the service.
- Functionality cookies: These cookies are used to remember your preferred language and settings.
06. Data Security Measures
khae88 uses industry-standard security technology to keep your personal information secure. Our security infrastructure operates at the following levels:
SSL encryption
All your data is protected by 256-bit SSL encryption while being transmitted to our servers. This protects your information from any unauthorised access.
Secure payment system
All financial transactions via bKash, Nagad, Rocket, and Upay are processed using separate secure gateways. We never store your payment PIN.
Access controls
Only authorised staff can access your account information. All internal access is logged and audited regularly.
Regular security audits
Our systems undergo regular security testing. Any vulnerabilities identified are resolved promptly.
While we maintain the highest security measures, transmitting information over the internet is never entirely risk-free. We therefore ask that you keep your account password secure and do not share it with anyone.
07. Data Retention Period
khae88 retains your personal information only for as long as it is necessary or legally required.
- Active account: Your information remains in our system for as long as your account is active.
- Closed account: After an account is closed, some information is retained for a defined period to meet legal and regulatory requirements.
- Financial records: Transaction records are retained for the period required under financial regulations.
- Marketing data: If you withdraw your consent, your information is removed from marketing lists immediately.
08. Your Rights
As a khae88 customer, you have the following rights over your personal information:
Right to access
You can find out what information we have collected about you and how it is being used.
Right to rectification
If any of your stored information is incorrect, you can request that it be corrected.
Right to erasure
Where there is no legal obligation to retain it, you can request that your information be deleted.
Right to opt out of marketing
You can request to stop receiving promotional communications at any time.
Right to data portability
You can request a copy of your information and ask for it to be transferred.
Right to restrict processing
You have the right to request that the processing of your information be restricted in certain circumstances.
To exercise any of the rights listed above, please contact our support team. We will process your request as quickly as possible.
09. Protection of Minors
khae88 is a service for adults only. Only individuals aged 21 or over may open an account and use this platform.
To learn more about responsible gaming, please read our Responsible Gaming page.
10. Policy Changes
khae88 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will:
- display a notice on the main page of the site;
- update the "Last updated" date at the top of the policy;
- notify registered users by email where necessary.
Continued use of the site after updated policy is published will be taken as your acceptance of the new policy. We therefore recommend reviewing this page regularly.
11. Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us. Our support team is available at all times according to Bangladesh Standard Time (BST, UTC+6).
Contact information
Please clearly state the nature of your request (access request, erasure request, etc.). We will process your request as quickly as possible.
To learn more about our services, terms and conditions, or responsible gaming, visit the Terms and Conditions and Responsible Gaming pages respectively.